FAQ

Q: Do you ship outside the US?

A: Yes, we ship worldwide. However, shipping charges listed and free shipping offers apply to US destinations only. International shipping charges vary from country to country and are calculated individually for each order. We charge the actual cost of postage plus a $2 handling fee on international orders. All prices are quoted in US dollars.

Q: How is my order shipped and when can I expect it?

A: We ship via US Mail unless you specifically request otherwise.
Unframed print and poster orders usually ship within 2-3 working days and ship as First Class or Priority Mail, depending on weight.

Framed prints usually ship in about a week and ship via USPS Priority Mail unless you request otherwise. Delivery time is 2-3 days from the shipping date.

Books, DVDs and gift items are drop-shipped by our supplier. Books, DVDs and other printed materials which qualify are shipped via USPS Media Mail. Estimated delivery time is 7-10 days. Priority Mail shipping is available for an extra charge. Items which do not qualify for Media Mail are shipped via the lowest cost method. Heavy items, such as dishware and wine racks, ship UPS Ground.

USPS Priority Mail (2-3 days) and Express (overnight) Mail shipping are available for an extra charge. Contact us about your special delivery needs; we will do our best to accommodate you

Q: Are your products guaranteed? What is your return policy?

A: Absolutely. If you are not satisfied with a product, you may return it for an exchange or refund within 30 days. However, to be eligible for a refund or exchange, returns must be received by us in re-saleable condition, so please pack carefully. Send items to be returned to:
Refunds/Exchanges
Charting Nature
P.O. Box 70344
Eugene, OR 97401

Q: I intend to frame my poster. Should I order the art paper or laminated version?

A: Art Paper is the better choice for framing. Lamination leaves an extra 1/4" or so edge all around the outside which means that they won't quite fit in standard 24x36 frames, plus the paper just looks better in a frame.

Q: What is a laminated poster?

A: It's an art paper poster sealed in a clear-poly film for protection against dirt and humidity. The surface is washable and the paper is protected from wrinkling and tearing.

Q: What type of paper are posters printed on?

A: Posters are printed with fade resistant inks on acid-free heavy coated gallery book stock which will not yellow with age.

Q: How can I pay for my order?

A: We accept the following online payment methods: VISA, MasterCard, American Express, and Discover. If you don't wish to order online, print our order form, include your check or credit card information, and mail it to:
Sales
Charting Nature
P.O. Box 70344
Eugene, OR 97401

Calls placed from outside those countries should be directed to 541-485-5631. Orders placed by phone or fax must be charged to a credit or debit card. We do not normally bill or ship COD.

Q: Do you have a secure server?

A: Yes, we offer secure on-line shopping. Look for the little locked padlock symbol in the lower right corner of your screen while you're checking out.

Q: I don’t see any prices or mat and frame choices. Where are they?

A: Simply click on the small image to see a larger image, along with available sizes, mats and frames. Prices are shown for each possible configuration. We sometimes have other options available on a limited basis, so feel free to contact us if you have a specific need.

Q: How are your prints made?

A: All of our botanical and most of our fish prints are "giclee prints." Images are generated from high resolution digital scans and printed with archival quality inks onto high quality archival paper. They will last without appreciable fading for as much as 80 years. The giclee printing process provides better color accuracy than other means of reproduction.
A few of our Tomelleri fish prints are signed and numbered and are shipped directly by the artist. Our Tomelleri Calendar prints are actual pages from his annual trout calendars which we mat and optionally frame.

The Audubon bird prints are lithographed onto heavy weight clay-coated art paper by the publisher. Unlike the prints which we produce, we have no control over the sizes.